POLICY

  • All hair units, custom wigs, wigs and hair pieces are non-refundable.  To insure a good experience and satisfaction with your purchase from DFabulous Wigs be certain of your selection and what you are purchasing.  Communicate with us by phone or by email with any concerns or questions prior to your purchase.  Make sure your head measurement and color selection are accurate.
  • Due to the initial expense invested in the cost of custom wigs and extensions deposits are non-refundable.

EXCHANGES

  • Exchanges are possible within 7 of receiving the merchandise at the discretion of DFabulous Wigs.  Absolutely no worn units, wigs, or hairpieces will be exchanged.  If units, wigs, or hair pieces have been altered in any way no exchange will be given.  If an exchange is wanted, you must contact DFabulous Wigs.  If an exchange is approved, you will be given a code to be included with your delivered exchange.  You must send merchandise to be exchanged within 7 days of approval (must be date stamped by delivery service).
  • Exchange must be of equal value or you must pay exchange price difference above the merchandise to be exchanged.  Absolutely no returns or price difference for lesser value exchanges.  We strongly recommend shipping via UPS or FedEx because your package can be tracked if lost.  We do not accept C.O.D. returns.  You must pay for exchange shipment.  Please allow up to 15 days to receive and process your exchange.

PAYMENTS

  • If shipped from U.S.
    • Currency for all products in U.S. dollars
    • We accept all major credit cards and PayPal
    • Free shipping on all U.S. orders over $100.00
  • Phone Orders (949) 733-3165
    • For credit card orders we need to verify and send to the name and billing address of the cardholder only.
  • Internet Orders 
    • Order must be placed with credit card.  For first time customer orders, we will send orders to the name and billing address of the cardholder only.
  • International Orders 
    • Orders must be prepaid in U.S. funding.  We can ship post office express, DHL or UPS Int’l express.  We do accept out of country postal money orders.